Our approach to privacy
Arslan Law Pty Ltd being an incorporated legal practice of Arslan Lawyers (Arslan Lawyers) respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act).
What information do we collect?
Personal information includes information or an opinion (whether true or not) about an identified or a reasonably identifiable individual.
We may collect personal information from you when:
- you inquire about, or instruct us to provide you (or your employer or other representative), with legal advice;
- you subscribe to one of our online services, newsletters, mailings lists or our website;
- you register for or attend one of our events or seminars;
- you apply for, or register your interest in, a role at Arslan Lawyers.
Where possible, we collect your personal information directly from you during the course of our business relationship. Where it is not practicable or reasonable to collect your information directly from you, we may collect it from other sources. Information is often collected from our clients but may also be collected from sources such as your employer or colleagues, government registers, and online publications.
We usually collect and hold the following kinds of personal information:
- General personal or business details such as your name, job title, contact number, address and email address;
- information about people’s dealings with us or our clients;
- Name, address, job title, professional membership and contact information;
- your expertise and business interests and, where relevant, other information such as your membership of professional associations or boards;
- your financial or billing information (such as billing address, bank account and payment information); and
- only where relevant and with your consent, sensitive information (eg where you register for an event or seminar we may ask you for information about your health, any disabilities and special dietary needs; or we may collect this information where we need it to provide you with legal advice).
- If you are a client or potential client, information about your organisation and your role, information on other employees and management in your organisation, payment information and information about your legal matters;
- Interests in areas of legal practice or events; and
- Information provided by or on behalf of applicants for employment.
We only collect, use or disclose sensitive information about you if it is reasonably necessary for us to do so in order to perform our functions and if you have consented to us doing so, or if the law allows us to do so without that consent.
Why do we collect, use and disclose your personal information?
We collect, hold, use or disclose personal information:
- To provide our legal services;
- To provide you with our communications;
- To provide you with events or seminars;
- To obtain the services of third party service providers as part of providing our services;
- To manage and improve our legal services and client relationships;
- Where we are otherwise required or authorised to do so by law; and
- Otherwise, to run our business.
Without collecting personal information we would not be able to provide you with some of our services.
In addition, if you apply for a job with us, we may collect certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment.
The Privacy Act contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Act.
We generally endeavour to collect your information directly from you. However, in some circumstances we may collect your information from third parties, such as your employer or contracting organisation, your business contacts or other organisations that you deal with, regulatory or credit reporting agencies, a service provider or from a publicly available record.
Of course, we are also bound to our clients by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect all client information we receive (including any personal information) in accordance with these obligations.
To whom do we disclose your personal information?
We may disclose your information to:
- our service providers, agents and contractors from time to time that provide services to us and/or help us to provide and market our services to you;
- specific third parties authorised by you to receive information held by us; and
- other persons, including government agencies, regulatory bodies and law enforcement agencies; or as otherwise required or authorised by law.
Some of these vendors or other parties may receive or store your information in overseas locations. For example, we may disclose your email address or other contact information to providers of electronic execution services, which may store the information in an overseas jurisdiction.
Arslan Lawyers does not host or store your personal information outside Australia.
Using our website
While we do not use your browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your device.
We and our ISP also collect information such as the webpages that visitors to our site access, the documents they download, links from other sites they visit to reach our site, and the type of browser they use. However, this information is anonymous (i.e. it does not contain your personal information) and is only used for statistical and website development purposes.
If you have registered to receive electronic client publications or legal updates from us, then we may identify and record when you click on a link to our site that is contained in that publication or update.
How do we store and keep your information secure?
We may hold your personal information in either electronic or hard copy form. We use a variety of physical and electronic security measures to keep your personal information secure from misuse, interference, loss or unauthorised use or disclosure. For example, we restrict physical access to our offices, employ firewalls and secure databases, password protect our IT systems, frequently update our anti-virus software and conduct regular audit and data integrity checks. All of our employees are also bound to keep your personal information secure and treat it as confidential.
However, we cannot guarantee the security of your personal information. The internet is not a secure environment. If you do use the Internet to send us any information, including your email address, please be aware that it will be sent at your own risk.
Accessing or correcting your personal information
You have rights under the Privacy Act to:
- request access to personal information we hold about you;
- ask us to update or correct any information that is inaccurate, incomplete or outdated; and
- opt-out of receiving direct marketing communications from us.
You can do any of these things by contacting our Privacy Compliance Officer using the contact details below.
If you request access to your personal information or ask us to correct or update information about you, we may need to verify your identity. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.
Any complaint will be investigated and the outcome of that investigation communicated to you (please allow at least 30 days for us to do so).
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at firstname.lastname@example.org or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.
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Let’s see if we are the right fit, if not, I’m sure we can recommend the expert within our extensive network of lawyers whether nationally or internationally to set you up for success.
Once we have understood your matter/needs, we will tailor a strategy to give you the comfort and security you require.
Please contact by any of the following means….If you have any questions or concerns regarding your privacy, please contact:
In Australia, for further information about privacy and the protection of privacy, or if you believe that we have not adequately handled your complaint, you may contact the Office of the Australian Information Commissioner whose contact details are as follows:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
T: 1300 363 992